She stated carmax purchased the car from american acceptance but when we contacted american acceptance and having this issue escalated they stated there was no record of that being true and they are still the lein holder.Kari stated they sent us a letter and i told her we did not receive it and as a medical student with children and a husband who works and all rely on the car we would not jeopardize our livelihood by disregarding something important.If car max wanted to ensure we received it they should have paid for it to be sent requiring a signature. We called carmax and kari from corporate stated they took it because they needed to correct the lien holder on the title and due to being unable to contact us they repossessed the car.she stated we could pay ****** to get the car back or once auctioned we would be sued for deficiency if the did not recoup the amount they wanted or a check would be sent if they made more.I asked her if we can have our vehicle as they are not the owners of the vehicle,american acceptance is our lender and lien holder that we have been dealing with since last year.she stated there was nothing else and after i asked if i can speak to someone she stated the department that should have contacted me was out of office that day. I realized I could track my car and my husband went to 1036 burke ave where a gentlemen was taking our car away. I knew it could have not been due to defaults on payments so I assumed it was due to a few tickets I have.After calling the nypd,sheriff,marshalls office,311 and checking ny.gov towing website I called 911 to file a stolen vehicle report. My car was repossessed the morning of after purchasing on. ****’s complaint and considers this matter closed. CarMax can be reached at (888) 411-2629.ĬarMax appreciates the chance to respond to address Ms. **** to contact us with any outstanding questions or concerns. **** is our valued customer, CarMax welcomes Ms. **** did not respond to CarMax.Īccording to CarMax business records, CarMax refunded the $** transfer fee to Ms. CarMax refunded the $** transfer fee to Ms. ****’s Better Business Bureau complaint, CarMax management reviewed Ms. **** contacted CarMax on or about April 13, 2023, and consented to pay a $** transfer fee to ship the Vehicle from another CarMax location.Īccording to CarMax business records, after receiving Ms. **** requests CarMax refund the $** transfer fee.Īccording to CarMax business records, Ms. **** expresses frustration with not receiving a refund for the $** transfer fee paid for the Vehicle after she canceled the transfer request. Ms. **** was interested in purchasing from the CarMax location in Hillside, IL (“CarMax”). Thank you for forwarding the complaint dated June 9, 2023, regarding the Vehicle Ms.
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